PC can't detect Galaxy S6 when connected via USB cable, SMS are always late, other issues. Welcome to another episode of #Galaxy. S6 troubleshooting. In this post, we bring you another collection of S6 issues submitted to us recently. ![]() Remember to also visit our main Galaxy S6 troubleshooting page should you not find this post not helpful for your specific issue. These are the topics we’re covering for you today: Galaxy S6 edge won’t turn on. Galaxy S6 receives multiple copies of SMS . If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers. Problem #1: Galaxy S6 edge won’t turn on. Hi and good morning. My issue on my Samsung Galaxy S6 edge is that it would not charge regardless of how many hours i left it plug in. It won’t still not showing sign of charging. Solved Laptop not detecting area wifi networks including my own. Laptop not detecting my own wifi; solved Laptop does not detect my own wifi but detects others. WiFi Channel Scanner. WiFi Channel Scanner is a free WiFi network scan tool, it can quickly search and identify WiFi hotspots around you. It will provide all. Optimum WiFi connection speed test, average speed, maximum speed & bandwidth speed test results. Test your Internet and compare your results. ![]() CommView for WiFi is a wireless network monitor and analyzer for 802.11 a/b/g/n/ac networks. Loaded with many user-friendly features, this software combines. Welcome to another episode of #GalaxyS6 troubleshooting. In this post, we bring you another collection of S6 issues submitted to us recently. Remember to also visit. I check the charger and cable and there’s no problem in them. It started last night. It seemed perfectly working when i left it, with a 3. And i woke up 5 hours later look and my S6 edge and it’s completely off no matter what combination of pressing the button i did. I search on the troubleshooting guide on the internet but still no success to power it on while the charger is plug in to the wall. My S6 edge is running on official Android Marshmallow 6. And i take care of it very much. No scratch, never been dropped. To tell you frankly, there’s very little that you can do on your end for this issue. First of all, most of the troubleshooting steps an average Android user can perform are limited to software tweaks such as wiping the cache partition, battery recalibration, factory reset or flashing. All of these troubleshooting aim to fix software problems. In other words, they are totally useless when it comes to fixing problems due to a hardware issue. Secondly, you need to boot the phone (power it on) in order to perform these software troubleshooting steps. If you can’t power the phone back on to, say Recovery mode, you won’t be able to wipe the cache partition or perform a factory reset. The same is true for flashing, which requires that you boot the phone to Odin or download mode. ![]() Needless to say, the first task that you want to accomplish here is to power the phone back on. Now, that’s easier said than done because you have no idea what’s causing the problem in the first place. For a situation like this, these are a few things that you want to consider: USB cable and chargercharging portbatterymotherboard. If you’ve noticed, the only thing that you can something about is the charger and cable that comes with it. To check if the last three, charging port, battery, and motherboard, are okay, you need help from a professional. To test these components directly requires some training, experience, and special kits. Unlike older Samsung Galaxy models, there’s no way you can check if the battery is working fine by using a different one. The battery of Galaxy S6 is soldered directly to the motherboard so it’s difficult to remove it if you don’t have the right tools. Although there are many video tutorials in Youtube showing how to unsolder a Galaxy S6 battery, many users who follows them realize that they need to purchase some tools to do the job properly. A certain level of skill is needed as well to solder back a different battery, adding to the difficulty. If you’re not careful, you may end up damaging the new battery or motherboard for good so it is in this context that we recommend you let a professional do the repair for you. Listing of where the public can find free Wi-Fi wireless internet access Wi-Fi-FreeSpots and hotspots. WiFi Network Monitor is the free tool to remotely scan and discover all the systems connected to your Wireless network. Wi-Fi; Developed by: Wi-Fi Alliance: Introduced: September 1998; 18 years ago () Compatible hardware: Mobile phones, personal computers, gaming consoles, televisions. ![]() ![]() Better still, consider having the phone replaced if it’s still covered by a replacement warranty. Problem #2: Galaxy S6 receives multiple copies of SMS . Tried everything on the troubleshooting about this problem but I still receive multiple messages or messages hours after they were sent and sometimes my own messages don’t send, regardless of the signal. Phone has even been factory reset due to a repair but still has the same problem. Phone will connect to any Wi. Fi except my boyfriend’s unless I have connected to a different Wi. Fi network (eg my college’s) before I try to connect to his and even then it sometimes doesn’t work. ![]() When I try to connect it doesn’t even show up on the search. I’ve tried looking this up but I can’t think find any similar problems. Thank you for your help. If, for example, you’ve been using Samsung’s native messaging all along, try using another app you can find in the Play Store and observe how text messaging works on it. If the same problem occurs, the cause is either due to an unknown phone problem, or something on the side of your wireless carrier. If you are in a GSM network, try to insert a different active SIM card in your phone and observe how SMS works. This is the only way for you to know where the issue lies. Try to use the new SIM card for a few days so you will notice the difference. If the issue occurs in the same manner, talk to your carrier and ask assistance from them. There’s nothing more that you can do at this point. On the other hand, if the issue disappears if you use a different SIM card, the problem must lie with the phone so you should find a way to have it replaced. The second issue may be caused by a software glitch so make sure that you do basic software troubleshooting that includes items below: cache partition wipebooting in safe modeinstallation of app and system updatesfactory reset. To wipe the cache partition, follow the steps below: Turn off the device. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key. When the Android System Recovery screen appears, release the Volume Up and Home keys. Press the Volume Down key to highlight . Doing so ensures that the device uses an updated system cache. Having a corrupted system cache usually results to erratic app behaviors, lock ups, and sometimes random reboot issues so you want to do this solution every now and then. This process can be done without fear of losing your data such as photos or videos. If wiping the cache partition won’t change anything though, the next good thing to do is to see if a third party app is causing your wifi issue. To do that, you need to restart the phone in safe mode. Here’s how: Press and hold the Volume Down and Power keys for 2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key. Your phone should continue booting up and you will be prompted to unlock your phone as usual. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower- left corner of the screen. Remember, safe mode won’t tell you the problematic app. If your wifi functions fine when your phone is in safe mode, that’s a confirmation of out hunch. To know the reason for the problem, you must uninstall third party apps individually, making sure that you observe the phone every time you remove an app. This is the only way to pinpoint the cause. Sometimes, installing new system and app updates can fix issues so make sure that everything runs the latest version of software. Finally, if nothing works, and the issue continues even when phone is in safe mode, do not hesitate to do another round of factory reset. Then, right after you do it, observe how wifi works again, without installing any app or update. To factory reset your phone, follow these steps: Turn off your Samsung Galaxy S6 Edge. Press and hold the Volume Up, Home and Power keys together. When the device powers on and displays . They show up in my photo album/Gallery but I am trying to back them up to my computer and when I plug the phone into my computer every new photo that I took using the Note 5 is there, but all the photos from Smart Switch taken with my S6 are nowhere to be found (on the computer). Again, they are showing up on my phone, I am looking at them on my phone trying to find them on my computer and nothing. How can I find those files to back them up? I have no idea which version of Android my phone is. I tried looking it up in the phone information but none of the “food names” were there, so I don’t know how to tell. My phone is fairly new though. Had it since Dec. Please help! I want to back those photos up so I can print them. First off, you want to make sure that you did back your files up successfully using the Smart Switch app in your computer. Secondly, you want to go to the folder in your computer where Smart Switch stores photos. In our Windows 8 computer, the default directory where Samsung keeps Smart Switch is in . If you are using a different operating system, do some research to find the usual directory where Smart Switch is stored. Problem #4: PC can’t detect Galaxy S6 when connected via USB cable. I am unable to connect my phone to my Dell Windows 7 computer. My phone is the Galaxy S6. I have a Galaxy S7 which has no problem connecting to the computer. So it is not the cable nor the USB port. I have done the following troubleshooting: I should note that this function worked for about a year before it stopped. It charges the phone when connected to the computer but it won’t see it as a device. I have downloaded Smart Switch — this did not help. I have also tried to download any drivers from the Samsung website. I have developer settings on and USB Debugging on as well as MTP. I have tried two different OEM Samsung cords just in case. I have restarted the phone. The only things i haven’t done is a factory reset and I really would like to avoid that if all possible. I am on Cricket Wireless as my cell phone carrier. Any help with be great! Do you think it’s the port itself, that would be odd since it does charge with no problem. A standard USB cable like the one from Samsung has 4 shielded wires — two for power/charging (+5v & GND), and two for data signals (D+ and D- ).
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November 2017
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